Online orders will be shipped out within 48 hours from cleared payment, excluding weekends. In the unfortunate circumstance where an item is sold out, we will advise you promptly of the expected arrival date or you can consider an alternative item. If the item you are purchasing is too large or bulky for standard shipping, it will be available for in-store pickup at checkout and please call the store to confirm a pick up date/time. We currently use a mixture of Australia Post and Courier for posting and postage cost is from $9.95 depending on the area.  If you have any enquiries, either email us on: citycountrypets@gmail.com or call the store on: 47212328.